Return & Refund Policy

Effective Date: October 2026

No Refunds or Exchanges

All sales at Glimzy are final. We do not offer refunds or exchanges on any orders once they have been placed and confirmed.

Exceptions – Damaged or Missing Items

We understand that issues can occasionally occur. If you receive an item that is damaged or an item is missing from your order, we are happy to assist you.

To be eligible for a return or replacement under this exception, you must:

• Contact us within 48 hours of receiving your order.
• Provide clear photographs of the damaged item(s) or your complete order (to confirm the missing item).
• Include your order number and a brief description of the issue.

How to Submit a Claim

Please reach out to us via:

• WhatsApp: 03024469292

Once we review your claim, we will arrange a replacement or credit at our discretion.

Non-Eligible Returns

The following are not eligible for returns or replacements:

• Change of mind or incorrect orders placed by the customer.
• Items reported after 48 hours of delivery.
• Customized or personalized gift items.